Access to and use of the Royal Australian Mint’s eShop is provided subject to the following terms and conditions. The Royal Australian Mint reserves the right to make changes to these conditions at any time, and it is your responsibility to ensure that you’re up to date with their content.
Terms & Conditions (Current at July 2012)
The Royal Australian Mint's Australian Business Number(ABN) is 45852104259
Australian Goods & Services Tax
All orders for delivery within Australia are subject to the Australian Goods and Services Tax (GST). All Australian prices are GST inclusive. All international order deliveries do not incur GST.
The Mint eShop displays both the GST and international price on all product information pages. The GST price is displayed using large text, whereas smaller text is used for the international price and the word ‘international’ is displayed next to the price.
Currency and Conversions
Mint eShop transactions are carried out in Australian dollars (A$) and processed through an international banking system. International orders are charged in Australian dollars at the exchange rate of the day. Your final bill will be determined by the exchange rate applied by your payment services provider at the time the charge is recorded, plus any fees applied by your payment services provider.
At times coin images that appear on this website may be a rendered representation of the actual coins.
Delivery is not guaranteed and no liability for loss or damage is accepted due to delayed or lost deliveries. Customers ordering both new and previous releases of Mint products may receive a separate delivery depending on availability. In cases where this occurs, the Mint will cover any additional postage and handling charges. Please allow approximately 10 -14 working days for Australian orders and 21 working days for international orders to be delivered after the dispatch date. Products that are available to order but have not been released yet will be sent approximately 10 working days after the product release date.
Terms & Conditions relating to lost packages when using re-direction through MyPost Delivery App.
The Royal Australian Mint will not be liable for any missing customer orders where orders sent via Australia Post, and where a customer then uses the MyPost Delivery App to re-direct their order to another address or to an Australia Post Parcel Locker.
The Royal Australian Mint charges flat delivery rates both domestically and internationally, as per the below list.
For a flat rate of $10 for all domestic postage, you will be able to track your order right from the moment it leaves the Royal Australian Mint to your delivery address. This means a faster and fully trackable delivery service on all orders.
Free Shipping Offer
Free delivery on all orders over $350.00 made in one transaction for delivery within Australia only.
After receiving and processing your order the Mint will issue you with an email notification, which will include the date your order was dispatched, your tracking number for your parcel (if purchasing within Australia) and a link to the relevant postal carrier through which to track it through. Tracking numbers are not currently available for orders being sent internationally.
Payment of Order
For payment options, we accept Mastercard, Bankcard, Visa, American Express and PayPal.
Prices of products, services, delivery and other charges displayed on this website are current at the time of issue but may change at any time and are subject to availability.
Warranty and Returned Goods Policy
Our Warranty and Returned Goods Policy is situated on our main website in the About Us section under Policies & Guidelines, and can be found at http://www.ramint.gov.au/warranty-and-returned-goods-policy
eNewsletter Subscription Terms and Conditions
When subscribing to the Mint Newsletter you are agreeing to receive correspondence from the Royal Australian Mint. By ticking the "I have read the above Terms & Conditions" checkbox, you are agreeing that your personal information is collected by the Royal Australian Mint for the purposes of communicating with you about our products, services and partners.Personal information is not disclosed to anyone outside the company without prior consent.
To unsubscribe from our mailing list you are free at any time to click the "unsubscribe link" which will appear on all email correspondence.
Unauthorised drop shipping
Recently a number of third-party groups have been participating in unauthorised drop shipping, meaning that groups are on-selling Royal Australian Mint products without stocking the items. This has resulted in confusion and misleading practices for our valued customers. Any orders suspected of drop-shipping will be terminated immediately and the purchase price refunded.
Please note, this practice is not authorised by the Royal Australian Mint and we will be unable to return or exchange products purchased via a third party company undertaking drop-shipping.
Royal Australian Mint products can be purchased directly via our retail channels or sourced from an authorised Coin Distributors. We list our authorised Coin Distributors here: https://www.ramint.gov.au/australian-coin-distributors